CloudHighway Pty Ltd trading as Attained
1. We respect your privacy
1.1. CloudHighway Pty Ltd trading as Attained ABN 15 605 591 937 of Perth BC PO Box 8685 Perth WA 6849 (“we”, “us”, “our”) respects your right to privacy and is committed to safeguarding the privacy of our customers and software application (“Application”) users. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
1.2. “Personal information” is information we hold which is identifiable as being about you.
2. Collection of personal information
2.1. We will, from time to time, receive and store personal information you provide to us via our Application or in the course of our provision of the Services, or given to us in other forms.
2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
2.3. Additionally, we may also collect any other information you provide while interacting with us.
3. What kind of personal information do we collect?
3.1 The types of personal information we may collect include:
(a) identifying information such as name and date of birth;
(b) contact information such as address, telephone and mobile phone numbers, and email address;
(c) financial and credit card information;
(d) third party account credentials (such as social media account information);
(e) physical location;
(f) IP addresses; and
3.2 You generally have the right not to identify yourself when dealing with us where it is lawful and practicable for us to allow it. However, on many occasions we will not be able to do this, and provide our Services to you.
4. How we collect your personal information
5. Use of your personal information
5.1. We may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
5.2. The Application may make third party social media features available to its users. We cannot ensure the security of any information you choose to make public in a social media feature. Also, we cannot ensure that parties who have access to such publicly available information will respect your privacy. .Please remember that any personal information or content that you voluntarily disclose online in a manner other users can view (in messages, via social media etc.) becomes publicly available, and can be collected and used by anyone.
5.3 We may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
6. Disclosure of your personal information
6.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services, for dispute resolution or for marketing purposes.
6.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
6.3. We may also use your personal information to protect our copyright, trademarks, legal rights, property or safety of the Application, website and customers or third parties.
6.4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. It is not practicable to list all the countries in which the information we collect may be located or accessed, but these may include the United States, the United Kingdom, India and Bulgaria.
6.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
7. Security of your personal information
7.1. We are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
8. Access to your personal information
8.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at firstname.lastname@example.org.
8.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth).
9. Software Application
9.1. When you use our Application
When you use our Application, we may collect certain information such as unique device ID, the IP address of your device, operating system, the type of mobile internet browsers you use, and information about the way you use the Application. This information is used in an aggregated manner to analyse how people use our Application, such that we can improve our service.
9.3. Automatic collection
The Application may collect certain information automatically, including, but not limited to, the type of device you use, your devices unique device ID, the IP address of your device, your operating system, the type of mobile internet browsers you use, and information about the way you use the Application.
9.4. Third parties
Our Application may, from time to time, have links to other applications or websites not owned or controlled by us. These links are meant for your convenience only. Links to third party applications and websites do not constitute sponsorship or endorsement or approval of these third parties. Please be aware that we are not responsible for the privacy practises of other such applications or websites. We encourage our users to be aware, when they leave our Application or website, to read the privacy statements of each and every application or website that collects personal identifiable information.
When you visit the Application, we may use GPS technology (or other similar technology) to determine your current location in order to determine the city you are located within to improve the user experience and display a location map with relevant advertisements. We will not share your current location with other users or partners.
10. Complaints about privacy
If you have any complaints about our privacy practices, please feel free to send in details of your complaints to Privacy Officer, Perth BC PO Box 8685 Perth WA 6849. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.